Deliver Brilliant, Cutting Edge Customer Service

Outstanding and Brilliant Customer Service is paramount to the success of any business – especially in this day and age of great competition between businesses…

Attend our “Deliver Brilliant and Cutting Edge Customer Service” workshop and take your business to a whole new level by changing the way customers view your organization. Your investment to attend this dynamic classroom based workshop is only $297/person

Our “Deliver Brilliant and Cutting Edge Customer Service” workshops will be held on 8th September 2022 and 22nd September 2022 from 9am-4pm. All confirmation details will be forwarded to you on registration.

                                           

Register Now,

and You’ll be Glad You did!!!

Bonus Offer:

Sign up for this workshop and attend any of our other workshops at half price!

Secure your spot, register your attendance today!

Course dates: 17th February 2023 or 10th March 2023 at $397/attendee

 

Course Overview

This Customer Service workshop is designed for business owners who are focused on creating the best possible customer service strategy for their businesses and the best experience for their customers. This is also for individuals that are employed in a sales or customer service position, that would like to improve their quality of customer service and close more sales.

Our upcoming workshops at only $297/person will be held on 8th September 2022 and 22nd September 2022 from 9am-4pm. Enroll Now and create better opportunities for yourself in 2023 and onwards!!!

So, what will you learn in this valuable workshop?

Module 1 – What Your Customers Expect from You:

  • Lesson 1: Customer Service Positioning
  • Lesson 2: Do You Still Know Your Customers?
  • Lesson 3: Gather Competitor Intelligence

Module 2: Your Customer Service Future. What Does Good Customer Service Really Mean?

  • Lesson 1: The Customer Service Landscape
  • Lesson 2: Live Interaction
  • List the key components of excellent customer service.
  • Effectively respond to customer enquiries.
  • Professionally deal with disgruntled customers.
  • Competently address product and service quality issues.
  • Devise a process for providing support.

Module 3: Develop A Customer Service Upgrade Plan. The 5 Components of Stellar Customer Service

  • Identify what you need to have in place to provide the best customer service.
  • Ascertain which of the 5 components of customer service you already have.
  • Determine which ones you need to set up or work on.
  • Pick one component to work on first and outline the steps you will take.

Module 4: How to Handle Customer Service Challenges

  • Outlining the steps for handling a challenging customer service situation and resolve a hypothetical one for your business.
  • Formulating a strategy to handle a challenging situation from a salespersons’ position.

Module 5: Creating Your Own Customer Service Manifesto

  • How to draft your customer service manifesto, including UVP, values, principles, and guidelines for behaviour.

Module 6: The Mindset of a Customer Service Rock Star

  • Identify the specific characteristics of the best Customer Service representatives and how you want to implement them in your business.

Module 7: The Biggest Customer Service Blunders and How to Avoid Them

  • Identify certain commonly made mistakes when it comes to customer service and what you can do differently.
  • How to handle these situations differently next time. What you need to do to change your systems or processes to avoid these blunders in the future.

Module 8: Streamline Your Customer Service with an FAQ

  • Identify the steps you need to take to create an effective set of Frequently Asked Questions that will help save you time and serve your customers more quickly.

Module 9: Is the Customer Really Always Right?

  • Identify the ways in which keeping a customer satisfied can help your business.
  • Stepping into the customer’s shoes. Why do they think they’re right? What would be going through your mind if you were that customer?

Module 10: Conclusion – Tips for Delivering World Class Customer Service

  • Devising the next steps that you and your business need to take to create and implement a Customer Service manifesto

Course dates: 17th February 2023 or 10th March 2023 at $397/attendee

Bonus Offer:

Sign up for this workshop and attend any of our other workshops at half price!

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So, what do attendees have to say about previous workshops that Jeeva has delivered?

Kristel K – Jeeva, you’re a great leader, educator and presenter. I like how easy it is to relate to you and how humble you are. You are also genuinely wanting to help people succeed, which is why you see it in me. We can’t see in the other what isn’t in us as well. I like your workshops. They are very inviting and powerful

Ivan K – Great introductory workshop. Jeeva is a great presenter who communicates very well and is very personable

Craig W – I thought that Jeeva ran the workshop brilliantly, and for somebody considering starting their own business, he covered all of the questions one would ask when starting up their own business. I can’t think of any way this course could be improved

Ryan C – Clear and well presented. Knowledgeable presenter

Silvana G – Great instructor, very knowledgeable!

Gabriela O – I think this course is great to help you communicate with people as well as being a friendly and fun environment

Katie L – This course was the best and least stressful opportunity I have been given! Jeeva is amazing and I totally recommend him as his teaching style is very good

Cory M – Please accept this email as positive feedback. As our course presenter and trainer, Jeeva has been absolutely amazing.

Neal K –  Jeeva was great at engaging attendees and maintaining an interactive learning environment for all. It was a pleasure to participate in this course under Jeeva’s guidance.

Sasha C – Great, thank you so much! Jeeva was brilliant today and I really enjoyed and got a huge amount from the day.

Shania RG – It is a great course to learn and I have a better understanding of the units. Jeeva made it enjoyable and fun and I liked the entire course

“Jeeva, since February 2017, you have worked for the Business Leadership Centre on 2 occasions as a trainer. The first occasion was to deliver training in the art of professional presentations. The feedback from your training was excellent, which is why we asked you if you would like to come back and deliver training for our youth clients in customer service (some feedback below from the customer service course). Again the feedback was excellent!

It has been a pleasure working with you Jeeva. I sincerely wish you all the very best for the future. I am glad that our paths have crossed and we were able to assist you in your career goals.”

Warm Regards

Corina Docking AFAIM | RTO Coordinator | Business Leadership Centre

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Time is of the essence. Do not put off for tomorrow what can be done today! Sign up for our amazing classroom based workshop titled “Deliver Brilliant, Cutting Edge Customer Service”, priced at only $397/person, by completing your details and clicking on the Submit Button below.

This is a classroom based workshop and your confirmation details will be emailed to you on registration.

Course dates: 17th February 2023 or 10th March 2023 at $397/attendee

Time: 9am to 4pm on selected date of workshop 

Investment: $397/attendee

These workshops are being held in Perth and venue details will be emailed to you on registration.

COVID Requirements: Please note that for the Health and Safety of all participants, you are required to email your proof of being fully vaccinated prior to attending the workshop. Wearing of masks is highly recommended but not mandatory whilst attending this training workshop. In order to comply with distancing rules, these workshops are limited to 15 participants per workshop. Thank you for your understanding!

For all enquiries please call 0451125582 or Click HERE to send an email


Course Dates

Register now for our outstanding one-day workshop: “Deliver Brilliant, Cutting Edge Customer Service” and pay only $397/delegate, from 9am to 4pm on selected course date.

17th February 2023 – Perth
10th March 2023 – Perth